Terms and Conditions

Last Updated: January 21, 2025.

Welcome to The Pet Plaza (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website located at https://thepetplaza.com and any of our services, content, or products offered.

By accessing or using our services, you agree to be bound by these Terms. If you do not agree, you must discontinue use.

1. Use of Our Services
  • You agree to use the site only for lawful purposes and in a way that does not infringe on the rights of others.
  • You must be at least 18 years old or the age of majority in your jurisdiction to use our website.
2. Intellectual Property
  • All content, branding, text, graphics, product photos, and logos are owned or licensed by The Pet Plaza.
  • You may not use, copy, distribute, or modify any content without prior written permission.
3. Privacy Policy
  • Your use of our site is also governed by our Privacy Policy, which explains how your personal information is collected, used, and shared.
4. Data Protection

We comply with the following data privacy laws:

  • Texas TDPSA (Texas Data Privacy and Security Act)

If you are a Texas resident, the TDPSA gives you the right to:

  • Access personal data we collect about you
  • Correct inaccuracies in your personal data
  • Request deletion of your personal data
  • Opt out of data processing for targeted advertising or profiling

To exercise your TDPSA rights, please contact us with the subject line TDPSA Request.

  • California CCPA Compliance

As a California resident, you may:

  • Request access to personal data we’ve collected about you
  • Ask us to delete or correct that data
  • Opt out of data selling (we do not sell personal data)

To exercise your CCPA rights, please contact us with the subject line CCPA Request.

  • EU Residents (GDPR Rights)

If you are located in the European Union or EEA:

  • You have the right to access, correct, delete, or limit your data
  • You can request a portable copy of your personal data
  • You may also object to processing or lodge a complaint with your local data authority

To exercise your GDPR rights, please contact us with the subject line GDPR Request.

5. Limitation of Liability
  • Our website and all content are provided “as is” without warranties of any kind. We are not responsible for any damages or losses resulting from your use of our site or services.
  • In no event shall our liability exceed the total amount you paid for the product that caused the claim.
6. Account Responsibility
  • You are responsible for maintaining the confidentiality of your account and password and for all activities under your account.
7. Payment
  • We accept payments via credit card, debit card, and other available methods as specified during checkout.
  • By submitting your payment, you authorize us to charge your selected payment method for the total order amount, including taxes, shipping, and any applicable fees.
8. Products and Pricing
  • Prices and product availability are subject to change without notice.
  • We make every effort to ensure product details, pricing, and availability are accurate, but errors may occur.
  • We reserve the right to limit quantities, refuse orders, or cancel items at our discretion.
9. Order Terms

By placing an order, you agree to:

  • Understand that fulfillment times may vary based on product origin and supplier
  • Provide accurate billing and shipping information
  • Pay all applicable charges, including shipping and taxes
10. Order Processing & Shipping
  • Orders are processed within 1-3 business days of receipt (excluding weekends and holidays).
  • Delivery times vary depending on the shipping method and location, as stated in our Shipping Information.
11. Returns and Refunds
  • We offer a 10 day return policy.
  • See more information on our refund policy here.
12. Termination
  • We reserve the right to suspend or terminate access to our services for any user who violates these Terms.
13. Changes to Terms
  • We may revise these Terms and Conditions at any time by posting an updated version on our website.
  • The revised terms will be effective as of the date they are posted.
  • Continued use of the site after changes are posted indicates your acceptance of the revised Terms.
14. Governing Law
  • These Terms and Conditions are governed by the laws of The United States, without regard to its conflict of laws principles.
  • Any legal matter shall be handled in the appropriate court according to the appropriate State law.
15. Contact Us
  • If you have any questions about our Terms and Condition, please contact us here.