Terms and Conditions

Last Updated: December 1, 2024

Welcome to The Pet Plaza (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website https://thepetplaza.com and any purchases made through our online store. By accessing or using our Website, you agree to comply with these Terms. If you do not agree, please refrain from using our services.  

1. General Terms

  • Eligibility: You must be at least 18 years old or have parental/guardian consent to use our Website.  
  • Account Responsibility: If you create an account, you are responsible for maintaining its confidentiality and all activities under it.  
  • Accuracy of Information: We strive for accuracy but do not guarantee that product descriptions, pricing, or availability are error-free.  

2. Orders & Payments  

  • Pricing: All prices are in USD.  
  • Payment Methods: We accept major credit/debit cards, PayPal, and other specified payment options.  
  • Order Confirmation: Your order is confirmed once payment is processed.
  • We reserve the right to cancel orders due to errors, fraud, or stock unavailability.  

3. Shipping & Delivery 

  • Orders are typically processed within 1-3 business days.  
  • Shipping Costs & Times varies based on location and delivery method.  
  • Risk of Loss: Products become your responsibility once delivered to the provided address.  
  • For more information please see our Shipping Policy.

4. Returns & Refunds 

  • We offer a refund within 10 days  
  • Refunds will be issued to the original payment method after inspection.
  • Shipping costs may be non-refundable.  
  • For more information please see our Refund Policy.

5. Intellectual Property  

  • All content (logos, text, images) on our Website is owned by The Pet Plaza and protected by copyright laws. Unauthorized use is prohibited.  

6. Limitation of Liability  

  • We are not liable for any indirect, incidental, or consequential damages arising from your use of our Website or products.  

7. Privacy Policy

  • Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your data. 

8. Governing Law 

  • These Terms are governed by the laws of the United States, and any disputes will be resolved in the appropriate Courts.  

9. Changes to Terms 

  • We may update these Terms at any time. Continued use of the Website constitutes acceptance of changes. 

10. Contact Us